For any electricity trouble, you can give a call to Mepco helpline number. You can submit your query whenever you face any difficulty while transmitting the energy.
Furthermore, you can talk with the Mepco representative regarding the schedule of load shedding or meter reading.
If you want t know the current status of your meter application then you can still give a call to above mention mepco phone number. If you have any questions about the electricity transmission, electricity cut off, loading shedding, or want to complain against unscheduled load shedding then you can call on the following office phone numbers at Multan Power Control Center:
Here is the Mepco staff telephone directory:
|Title||Designation||Office Direct Line||Office Ext.||Cell|
|Abdul Rashid Tariq||Chief Executive Officer||061-9220222||–||0345-4401111|
|Bashir Lal Gill||P.A to CEO||061-9220222||2002||0333-6142149|
|Mian Yousaf Iqbal||Staff Officer||061-9220205||2005||0300-8730910|
MEPCO Customer Services Centers:
MEPCO Multan now opens customer services centers in all of its regions to quickly resolve customer issues. Now you can visit Mepco’s nearest customer service center or call MEPCO Helpline to register your complaint. Not only this but also ask any question you have regarding your electricity connection.
Consumers can call these numbers to resolve their problems:
|Name of Circle||Phone / Helpline|
|Dera Ghazi Khan||064-9239229|
|Rahim Yar Khan||068-9230160|
All the above helpline numbers are available for new connection changes, meter replacement, demand notice, or any other queries. For further information, call 061-9220273. Please don’t call on any helpline number in case you need a copy of your bill. You can get a free duplicate mepco bill copy online.
Complaint Handling Process
If you have some serious issue while transferring electricity then the Ministry of Energy Power Division is here to help you. Their topmost popularity is customers satisfaction. They encourage you to share your positive experience with them. Alternatively, if you have any issues or you think it didn’t fully fill your services need then you can tell them.
Power information technology Company staff are committed to treating your complaints seriously. They are quick on resolving the issue. You can do complaints in both ways verbally or in writing.
To know your area take a look at MEPCO Distribution circles and know the complete list.
For fast response, it is recommended that you write the complaint with correct information so it can be solved timely.
- Call our Contact Centre at 118 or sms at 8118
- Email firstname.lastname@example.org
How we handle your complaint:
If you feel that your complaint was not resolved in a satisfactory manner, you may escalate your concern in writing to the Head, Quality & Assurance
Email Address: email@example.com
MEPCO Customer Care
There are different areas in which you can get help from MEPCO. Some of the problems can be solved on the phone line but there are a few issues that require you to visit the office.
If your electricity is cut off or you are facing a loading shedding problem then you can get in touch with mepco to get the details information.
In case you need information on the restoration of discounted supply then you can file a complaint. You can get in touch with your subdivision officer if the telephone line is busy at 63726-0800.
Moreover, if your house is not fully electrified and your household appliances are not working, you can contact us. We are always there for you to resolve your issue as soon as possible. Our helpline is open 24 hours a day so if you have any problem with electricity in an emergency you can contact our helpline.
MEPCO Complaint and Contact Section
There are a lot of electrical problems in Pakistan nowadays. One of the most common problems is that the electricity bill you have is always high. If you have a similar problem then you can contact the companies to solve your problem because this kind of problem can happen sometime now.
If you have overheated and you have not used so much electricity then you should contact the power supply company to get your fair fixed.
MEPCO complaint systems work very well and they respond quickly to solve customer matters. You can tell your services to provide your issue and ask them to solve it.
Frequently Asked Questions
How to register a MEPCO complaint?
To solve your issue you can use the MEPCO complaint service center. You can use it either online or physically by visiting the office or phone call.
How I can find my concerning service center?
In column No. 34 you can find all the concerning customer service in the consumer electricity bill. You will get the details of the Division name where the concerned customer services sit in the office.
I have been receiving a heavy bill for the last few months. Is it possible to trim my costs?
You have to give details about how many watts are consumed in electrical devices or how many electricity units are consumed in a particular time period.